Delivery and Payment
Ella Jane only delivers within Australia at this time. Deliveries are via Australia Post.
Some fragile or bulky items may be required to be sent by courier. If this is the case, this is noted in the product description and you will need to contact us for a quote.
Dispatch and Delivery Time
Orders are usually dispatched within 24 hours. You will receive confirmation with a tracking number to confirm when this has happened. If you place an order on the weekend, it will be dispatched on the Monday following.
Please allow up to 3-8 business days for delivery by regular parcel post, and 1-3 business days for express parcel post, depending on your location. Australia Post may provide you with an approximate delivery date with your order tracking.
Delivery costs are calculated by weight, and are charged at Australia Post's flat national rates. We do not charge extra for packaging and handling.
Please note that some items will be charged by volume weight if that weight is greater than actual physical weight as per Australia Post's policies.
Currently as at 6 October 2019:
up to 500g $8.95
501g to 1kg $12.20
1.001kg to 3kg $15.35
3.001kg to 5kg $18.50
Local VIP Free Personal Delivery during COVID-19 Pandemic
For Ella Jane it is business as usual until we are asked to do otherwise. We understand that it is a concerning time for everyone and are offering free contactless delivery to our customers who live local for the next month or so.
We will personally deliver online orders over $25.00 for free to the townships of Strathalbyn, Goolwa, Hindmarsh Island, Middleton, Port Elliot, Victor Harbor and Encounter Bay. For our safety we will not deliver to property on unsealed roads, or to hobby farms and acreages on the outskirts of the townships. Select the LOCALVIP shipping option at checkout. If you have any questions please do not hesitate to contact us.
Collect in Store
This option is unavailable at this time due to the Coronavirus.
Save on postage and select collect in store during checkout. You can collect your order from our store Ella Jane in Strathalbyn, SA after 12pm the next day (except for Tuesday and Wednesday when we are closed).
Our store is open Thursday to Monday 10am to 4pm.
Our online store uses secure payment checkout. You can choose to pay by Credit Card or PayPal.
If you have any questions, please email contact(at)ellajane.com.au, we are always happy to help.